Who owns the integration after the agency leaves

The keys, the prompts and the middleware. If nobody says where they end up, that is the answer.

Hitasoft engineering6 min read

The question nobody asks in a first meeting is what happens when the agency leaves. It decides more about the next three years than the choice of model ever does.

What should end up with you

  • The API keys, in your own account rather than ours
  • The middleware, in a repository you control
  • The prompts, written down rather than living in somebody's editor
  • A record of the decisions and why each was made

An integration only one supplier is able to change is not an integration at all. It is a subscription with extra steps, and the price of it is discovered at renewal.

Wondering what this would take against your own systems?

The review is a fixed price, and you keep the costed plan and the risks whether you go ahead or not.

Book an automation review

Hitasoft engineering

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Hitasoft has built software since 2008, for companies that mostly do not have an IT department. These pieces are written by the people who do the integrations rather than by anybody in marketing.

Next step

Let AI do the repetitive
half of the job.

Data entry, answering the same tickets, chasing numbers between systems. We automate the parts that repeat. Your team keeps the parts that need judgement.

Eighteen years of excellence